After a particularly challenging period, NSF Group's Guarantor Loans Division has been placed into a managed run-off as we prepare to close down the business.


We are still open and the decision to stop offering new loans to our customers will not impact how we are supporting our existing customers. Our customer service, accounts management and complaints team remain available to support you.


No further borrowing will be approved, and all existing loans will be paid off by customers at their scheduled maturity dates or early, as prepayment.


The managed run-off process will have no impact on any existing borrowing and our customers should continue with their agreed repayment schedule as normal.


You can still access your account here. Our complaints procedure and contact details can and also be found here.


We know that many of our customers have questions for us, the most frequent of which can be found here.


REPAYMENT

  • Do I still need to repay my loan?

    Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment is due in line with your loan agreement.

  • What will happen if I don’t repay my loan on time?

    The terms and conditions remain as agreed when the loan was taken out.

  • Can I take out a new loan or add additional funds to my existing loan?

    We’re in a managed run-off, which means we will not provide any further lending.

  • I can’t afford to repay my loan. What should I do?

    If you find yourself in a difficult situation, please get in touch with us as soon as possible. We will try and work out a solution with you over the phone. Your customer account manager will make every effort to find a way to overcome the problem without having to contact your Guarantor.

    However, if we cannot come to a resolution, it is only then your Guarantor will be asked to make that month’s payment.

  • How do I repay my loan?

    Your loan should be repaid exactly as arranged when it was taken out.

  • I need to talk to someone about my loan or I have a question which is not answered here.

    Please check the FAQs section of the website here.

PAYING OFF YOUR LOAN

  • How can I check my loan status?

    You can check the status of your loan online. Simply log into your account here.
    Alternatively, you can contact our Customer Services Team on [email protected] / 0330 3033 477

  • Can I repay my loan early?

    Yes, you are able to settle the outstanding balance on a loan early. We will calculate the outstanding balance and interest and provide a settlement figure on request. To do so, please contact our Customer Support Team via phone on 0330 3033 477.

  • How do I get debt advice?

    To learn more about free financial debt advice services and how to access them, there’s lots of really useful information on the Government’s Money Helper site. Additional information can be found on the FCA website.

  • I’m receiving debt advice. Do I still need to contact you?

    Please also let us know if you are seeking – or have sought - debt advice or if you’re working with a debt management company (DMC) to develop a repayment plan. This will enable us to ensure we continue to place you in a protected status, suspend collection activity and work with your specified DMC.

  • I’m receiving advice about my mental health. Do I still need to contact you?

    We appreciate these are particularly worrying times and you may be speaking with other organisations or charities. Let us know and we can work with you while you seek their advice.